Delete your Levid account

You can delete your account in the app, or ask us to do it by email.

In the app

  1. Open the Levid app and sign in.
  2. Withdraw or send any remaining balance. An account with money in it can't be closed.
  3. Go to Profile, then tap Delete account.
  4. Type DELETE to confirm, then tap Delete account.

By email

If you no longer have the app, email privacy@levid.io from the email address registered to your account, with the subject “Delete my Levid account”. We may ask you to confirm your identity before we act. Never send your password, PIN or one-time codes.

What happens next

  • Your account is suspended straight away, and you can no longer use it.
  • For 30 days you can change your mind by signing in again.
  • After 30 days your account is closed and your personal details (such as your name, email, phone number and address) are deleted or anonymized.
  • Records of your transactions and identity checks are kept for as long as financial and anti-money-laundering laws require, then deleted. Our Privacy Policy explains how long.